What products does Powerhouse Fitness Gear carry?

We offer premium equipment for home gyms, fitness studios, recovery spaces, and wellness rooms. Our selection includes strength equipment, cardio machines, Pilates reformers, fitness accessories, saunas, cold plunges, hot tubs, massage chairs, and other recovery products.

Is your equipment suitable for home use?

Yes. Many of our products are selected specifically for home and garage gyms. Certain models are also suitable for commercial facilities. Review the individual product page for specifications, dimensions, electrical requirements, and recommended use.

How do I choose the right equipment?

Consider your fitness goals, available space, preferred workouts, and budget. If you need help comparing products, contact our customer-support team before ordering.

Are the product images and colors exact?

We work to display every product accurately. However, colors and finishes may vary slightly because of lighting, screen settings, or manufacturer updates.

Can I change or cancel an order?

Contact us as soon as possible. We cannot guarantee changes or cancellations after an order enters processing, fulfillment, or shipment. Special-order and made-to-order products may have additional restrictions.

Where do you ship?

Powerhouse Fitness Gear currently serves customers throughout the United States. Product availability and delivery coverage may vary by item and destination.

Do you offer free shipping?

Yes. We offer free U.S. shipping on qualifying orders over $100, unless a product page, promotion, or checkout notice states otherwise. Some oversized, specialized, remote-area, or installation-related charges may not be included.

How long will delivery take?

Processing and transit times depend on the product, inventory, manufacturer, carrier, and destination. Any delivery dates provided are estimates and are not guaranteed.

Will large equipment be delivered inside my home?

Delivery services vary by product. Some large items may include curbside delivery only, while room-of-choice delivery, assembly, or installation may be available separately. Please review the product page or contact us before ordering if you require a particular delivery service.

What should I do when my order arrives?

Inspect the packaging and merchandise before accepting delivery whenever possible. Photograph any visible damage and note it on the carrier’s delivery record. Keep the packaging and contact us promptly if anything is damaged, missing, or incorrect.

What is your return and refund policy?

Return eligibility, deadlines, product-condition requirements, shipping responsibilities, possible restocking charges, and exclusions are governed by our current Return & Refund Policy. Please read that policy before purchasing or requesting a return.

How do I request a return?

Contact Powerhouse Fitness Gear before sending anything back. Include your name, order number, the product you wish to return, and the reason for the request. Our team will review your request and provide instructions if the return is approved.

Do not ship a product back without receiving return instructions. Unauthorized returns may be delayed, refused, or returned to the sender.

Are all products returnable?

Not necessarily. Return eligibility may depend on the product category, its condition, the time since delivery, and whether it was opened, assembled, installed, used, customized, or specially ordered. Clearance items, personal-use products, and certain oversized or wellness products may have additional restrictions.

Please consult the current Return & Refund Policy for the rules that apply to your purchase.

Does the product need to be unused?

Unless the applicable policy states otherwise, approved returns should be unused, unassembled, undamaged, and complete with their original packaging, accessories, manuals, and proof of purchase.

Who pays return shipping?

Responsibility for return shipping depends on the reason for the return and the terms of our current Return & Refund Policy. Original shipping, upgraded delivery, assembly, installation, and return-freight charges may be nonrefundable unless required by law or caused by an error for which Powerhouse Fitness Gear is responsible.

When will I receive my refund?

Approved refunds are issued after the returned merchandise has been received and inspected. Processing time may vary, and your bank or card provider may require additional time to post the credit.

What if my product arrives damaged or incorrect?

Photograph the product, packaging, shipping labels, and visible damage, then contact us promptly. Keep all packaging until your claim has been reviewed. We will explain the available resolution based on the circumstances and applicable policy.

Are warranties handled as returns?

Not always. Manufacturer warranties and ordinary returns are separate processes. A product defect reported after the return period may need to be handled under the manufacturer’s warranty. Warranty terms vary by brand and product.

Is checkout secure?

Yes. Our website uses secure checkout technology to help protect customer and payment information.

What payment methods do you accept?

Available payment methods are displayed during checkout and may change from time to time.

When will I be charged?

Payment is generally authorized or collected during checkout. Special orders, preorders, and certain large purchases may follow different payment terms when disclosed before purchase.

Is assembly included?

Assembly is not automatically included unless it is expressly stated on the product page or included in the selected delivery service. Some equipment may require professional assembly or installation.

How do I care for my equipment?

Follow the manufacturer’s instructions for cleaning, inspection, maintenance, and safe use. Keep manuals and warranty documents for future reference.

Still have questions? We’re happy to help.

Website: powerhousefitnessgear.com
Email: support@powerhousefitnessgear.com
Phone: (719) 508-8088